Question 1

How long before my operation should I order the equipment?

Accepted Answer

We recommend scheduling your delivery once you have received confirmation of your operation date, as we often receive bookings several months in advance. Please note that we can amend your delivery date prior to dispatch, should your operation be delayed or brought forward.

Question 2

When should I have my order delivered?

Accepted Answer

As most deliveries are handled by courier, we strongly recommend scheduling your hire order to arrive at least 2–3 working days before your eye surgery. This allows ample time for delivery and gives you the opportunity to familiarise yourself with the equipment ahead of your procedure.
Please note that we cannot be held responsible for any courier delays, and refunds will not be issued in the event of a late delivery caused by the courier.

Question 3

How quickly can I get a posturing unit for last-minute or emergency eye surgery?

Accepted Answer

If you need a posturing unit urgently, contact us as soon as possible via our contact form, phone, or email. We often provide next working day delivery and, for emergencies, we offer a same-day courier option at an additional charge.

Question 4

Can I hire the units for less than 3 weeks?

Accepted Answer

Our hire charges cover delivery, collection, and up to three weeks of use.
 You're welcome to return the items earlier if you wish, but please note that the hire fee remains the same. This is because our costs for delivery, collection, cleaning, and preparation are fixed—so whether you use the equipment for one day or three weeks, the price doesn’t change.

Question 5

Do you offer smoking units?

Accepted Answer

We offer both smoking and non-smoking units, which can be selected at the time of ordering.
 Please note that if a non-smoking unit is returned with evidence of smoke exposure (e.g., odour or residue), a replacement charge will apply, in accordance with our Terms and Conditions of Hire.

Question 6

Are the units pre-assembled?

Accepted Answer

Yes, all our units come pre-assembled. You only need to unpack, open, and make a few simple adjustments to fit your size. We provide easy-to-follow instructions with clear pictures. If you need any help, just reach out to us — we're here to assist you.

Question 7

Are the units adjustable

Accepted Answer

All units feature fully adjustable headrests to help maintain the essential face-down position following macular hole or vitrectomy eye surgery.
 Depending on the model you hire, the chair and desktop units may also include adjustable chest pads, allowing for optimal positioning and enhanced comfort during your recovery.

Question 8

What happens if I order and my operation is cancelled or postponed?

Accepted Answer

If your hire items haven’t been dispatched yet, we’re happy to either adjust your delivery date or place your order on hold to match your new date once you receive notification.
 If the items have already been sent, don’t worry — we’ll gladly offer a free extension to make sure you're covered for your updated date.

Question 9

Do you pick up the items at the end of the hire period?

Accepted Answer

Return collection is included in the hire price; however, please note that collections are not scheduled automatically, and no reminders are sent.
 As outlined in the returns information provided with your order, you can choose any weekday (excluding public holidays) for collection, or we can email you a prepaid return label to drop the items off at your local Post Office.

To book your return, please visit the "Return a Hire" page on our website.

Question 10

Do you hire out the Facedown 2 Way Mirror on its own?

Accepted Answer

Please note that our mirrors are only available as an optional add-on when hiring our support equipment.
 These mirrors are specially designed to enhance your comfort and overall experience while maintaining the face-down position—perfect for watching TV or enjoying your favourite shows, whether it's the rugby or Strictly Come Dancing!

Question 11

Where do you deliver your equipment?

Accepted Answer

We deliver our face-down posturing equipment throughout mainland UK and Northern Ireland, ensuring you receive the support you need wherever you are.

Question 12

Can I wear glasses when using the equipment?

Accepted Answer

We do not recommend wearing glasses while using the equipment, as they may interfere with proper positioning and can cause pressure around the eyes, potentially affecting your comfort during use.

Question 13

What should I do if my item is damaged during delivery?

Accepted Answer

If your item is damaged during delivery, please email us at hello@facedownsupporthire.com within 24 hours of receiving your order. We'll arrange a replacement unit for you promptly.

RETINAL SURGERY RECOVERY EQUIPMENT - FREE UK DELIVERY & COLLECTION - 21 DAYS HIRE

FAQ

Frequently asked questions