top of page


Customer Care

Facedown Support Hire are the UK's top face down posturing support hire company based in Wakefield, West Yorkshire,we all deliver to all of the UK including Northern Ireland.


We are an established company that can offer a wide range of posturing support furniture and 2 way posturing mirrors,  to help you recover with the correct face down posture after macular hole or vitrectomy surgery to aid a successful eye treatment.


We pride ourselves in delivering the best value for money equipment to our customers as well as giving you personal and no nonsense service. All of our hires are for up to 3 weeks so you have plenty of time to set up the equipment, posture and have it collected post op.

Privacy & Safety

At Facedown, we consider the privacy of our customers to be extremely important. It is our intention to be as clear as possible in how we deal with any personal information. This privacy policy document describes in detail how any why personal information is collected and recorded by and how we use it responsibly, keep it safe, and dispose of it.


Collecting information and its use:
When you interact with our Website, or request our Services, we collect Information that, alone or in combination with other data, could be used to identify you (“Personal Data”). Some of the Information we collect is stored in a manner that cannot be linked back to you (“Non-Personal Data”).


Information you provide us when you contact us or place an order:
When you sign up for or use our Services, you voluntarily give us certain Personal Data, including:

Your full name, email address, contact telephone number, and postcode. If you are within the Europe Economic Area (EEA) you can ask to see, correct, or withdraw that information at any time by sending us a request.
Your payment information, if you are a paying customer. This is required to complete a commercial transaction. We use this information to enable and fulfil your transaction.


Information that is automatically collected
Certain information is automatically collected when you use our website, and are logged in our systems, including:

Certain data about the devices you use to connect with Facedown and your use of the Site, and/or Services are automatically logged in our systems, including:

Log data. As with most websites and technology services delivered over the internet, our servers automatically collect data when you access or use our Site and record it in log files. This log data may include the internet protocol (IP) address, Internet Service Provider (ISP), browser type and settings, the date and time of use, information about browser configuration, language preferences, and cookie data. We use this information to analyse trends and help to build a better user experience for those making use of our website.
Location information. This is the geographic area where you use your computer and mobile devices (as indicated by an Internet Protocol [IP] address or similar identifier) when interacting with our Site.
Usage information. This is information about the Facedown Site, and how you use them. We may also obtain data from our third-party partners and service providers to analyse how users use our Site. For example, we will know how many users access a specific page on the Site and which links they clicked on. We use this aggregated information to better understand and optimize the Site and provide a better service to our visitors.
Device information. These are data from your computer or mobile device, such as the type of hardware and software you are using (for example, your operating system and browser type), as well as unique device identifiers for devices access our Site.
Cookies. Data obtained from cookies are described fully in our “Cookies & Technology Policy”, we use this information to show which pages a visitor accesses, and to help personalise their experience based on these findings.


How does Facedown use my Information?
We use, process, and store your Information as necessary to perform our contract with you and for our legitimate business interests, including:

To help us administer our Site, authenticate users for security purposes, process transactions, conduct research, develop new features, and improve the features, and usability of our Site, and/or Services.
To communicate with you about your use of our Site, and/or Services, product announcements, and updates, as well as respond to your requests for assistance.
To calculate aggregate statistics on the number of unique devices using our Site, and/or Services.


Information Access and Disclosure

Does Facedown share my Information?
We will only disclose Personal Data to third parties when:

We use service providers who assist us in meeting business operational needs, including hosting, delivering, and improving our Services. We also use service providers for specific services and functions, including communications, and analytics. These service providers may only access, process, or store Personal Data relevant to our instructions and to perform their duties for us.
We have your explicit consent to share your Personal Data.
We believe it is necessary to investigate potential violations of the Terms of Service, to enforce those Terms of Service, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats against persons, property, or the systems on which we operate our Site, and/or Services.
We determine that the access, preservation, or disclosure of your Personal Data is required by law to protect the rights, property, or personal safety of Facedown and users of our Site, and/or Services, or to respond to lawful requests by public authorities, including law enforcement requests.
We need to do so in connection with a merger, acquisition, bankruptcy, reorganization, sale of some or all of our assets or stock, public offering of securities, or steps in consideration of such activities (e.g., due diligence). In these cases, some or all of your Personal Data may be shared with or transferred to another entity, subject to this Privacy Policy.


Does Facedown sell or rent my Personal Data?
No, we do not sell or rent your Personal Data. Facedown does not share your Personal Data with third parties for the purpose of marketing, sales, or enabling them to deliver their advertisements to you.


Will Facedown send me emails?
Facedown will only send emails regarding orders that have be placed to give updates on shipping stc. .  You may opt out of such communications at any time by clicking the “unsubscribe” link found within Facedown emails or by contacting us at any time to let us know you would like to not be contacted. All Facedown customers will continue to receive transactional, or contractual messages related to our Services, even if you unsubscribe from emails.

We rely on your consent to process Personal Data to send promotional emails and to place cookies on your devices. In some cases, Facedown may process Personal Data pursuant to legal obligation or to protect your vital interests or those of another person.

What rights do I have, and how can I exercise them?
Individuals located in the European Economic Area (EEA) have certain rights in respect to their personal information, including the right to access, correct, or delete Personal Data we process through your use of the Site, and/or Services. If you’re a user based in the EEA, you can:

Request a Personal Data report by submitting a request in writing to us, either by post or electronically. This report will include the Personal Data we have about you, provided to you in a structured, commonly used, and portable format. Please note that Facedown may request additional information from you to verify your identity before we disclose any information.
Have your Personal Data corrected or deleted. You can request to update any information that we hold that is incorrect or can request we remove your Personal Data that is not relevant to an ongoing contract with Facedown.
Object to us processing your Personal Data. You can ask us to stop using your Personal Data, including when we use your Personal Data to send you marketing emails. We only send marketing communications to users with your prior consent, and you may withdraw your consent at any time.
Complain to a regulator. If you think that we haven’t complied with data protection laws, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO).

Data storage, transfer, retention, and deletion

Where is my Information stored?
Information submitted to Facedown will be transferred to, processed, and stored within Europe. When you use the Software on your computing device, User Content you save will be stored locally on that device and synced with our servers. If you post or transfer any Information to or through our Site, and/or Services, you are agreeing to such Information, including Personal Data and User Content, being hosted and accessed.


How secure is my Information?
Facedown is committed to protecting the security of your Information and takes reasonable precautions to protect it. However, Internet data transmissions, whether wired or wireless, cannot ever be guaranteed to be 100% secure, and as a result, we cannot ensure the security of Information you transmit to us, including Personal Data and User Content; accordingly, you acknowledge that you do so at your own risk.

We use industry-standard encryption to protect your data in transit. This is commonly referred to as transport layer security (“TLS”) or secure socket layer (“SSL”) technology.

Once we receive your data, we protect it on our servers using a combination of technical, physical, and logical security safeguards.

If Facedown learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on the Site.


How can I delete my Personal Data from Facedown?
You can remove your Personal Data from Facedown at any time by sending us a formal request to do so. Please note that, for contractual reasons, we may not be able to delete your information if you have an ongoing account with us.


How long is Personal Data retained?
We may keep some of your Personal Data for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention and to comply with our legal obligations including tax, legal reporting, and auditing obligations.



Will this Privacy Policy ever change?
As Facedown continues to evolve, we may need to update this Policy to keep pace with changes in our Site, Software, and Services, our business, and laws applicable to us and you. We will, however, always maintain our commitment to respect your privacy. We will notify you of any material changes that impact your rights under this Policy by email (to your most recently provided email address) or post any other revisions to this Policy, along with their effective date, in an easy-to-find area of the Site, so we recommend that you periodically check back here to stay informed of any changes. Please note that your continued use of Facedown after any change means that you agree with, and consent to be bound by, the new Policy.


Contact us
You may contact us with any questions relating to this Privacy Policy by submitting a request to


This Privacy

Policy was last updated on the 5th June 2022 and has been effective as of May 14th 2018.

Terms and Conditions of Hire

This agreement is made between:
Facedown Support Hire division of Red Bird Solutions, as owner of the Post Operative Support
Equipment (hereinafter called the Owner), and
the hirer - who places the order (hereinafter named the Hirer).
Definitions of expressions used:
"Hirer" - the person, company, department, or other body who has ordered and/or accepted goods
or services from the Owner
"Goods" - all items and/or services accepted by the Hirer along with any other items and services
included or implied whether specified or not
Summary of Terms and Conditions of Hire:


1.The hire start date is calculated from the date of requested delivery to the date of return to the Owner. Permission for extending hire arrangements may be granted on request, to be confirmed in writing, but must not be assumed. Availability and prices of Goods may vary from originally quoted prices and cannot be guaranteed for periods of extension.        
2.Standard delivery and collection fees are included in the hire charges to most areas in Mainland UK via insured Road Carrier. Postcodes which begin HS, IV, KA27-KA28, KW, PA20- PA49, PA60-PA78, PH17-PH26, PH30-PH44, PH49-PH50, ZE, BT, TR21-TR25, GY, and JE will incur additional charges; please get in touch for an exact cost. Saturday and pre-noon delivery are available at an additional cost. 

If you are not available for delivery or collection on the date you have specified any further collection or delivery charges incurred by the Owner will be passed on to the Hirer and in the case of collection, Hirer will be subject to a per diem charge as below. 

While every effort is made to ensure requested delivery and collection dates, due to the actions of the courier, the Owner cannot guarantee delivery or collection on your exact date, but will advise where possible of any alterations to dates. You will not be entitled to a refund in this instance or any form of compensation.. 

3.Payment options are made via debit credit cards or bank transfer, all hire items must be paid for in full before delivery.

4.It is the Hirer's responsibility to ensure all rental equipment is returned within the up to 3-week hire period. Collection will be arranged by the Owner but upon contact by the Hirer; no reminder will be sent out.No refund is given if the item is returned before the 3 week hire period is over. Non-authorised extension of the hire period will result in a per diem charge of £5 per unit until returned. 

5.Any cancellations need to be made 2 working days before the expected delivery date and will be subject to a 10% admin fee. Postponements can be dealt with by extending the hire period on an agreed basis if you have already received the unit or by rescheduling the hire if we have not yet delivered the unit. Cancellations after the 2 working day deadline will not be refunded. Any refunds will be made back to the original source of payment through Worldpay our merchant service provider, please note Worldpay advise refunds can take up to 3-6 weeks to be processed depending on the acquirer.

6.The Hirer assumes full responsibility for goods from the time of checking out until checking back in to the Owner. Goods are checked prior to dispatch and on checking in for marks and damage, as the items are on hire small marks may be on the items but we fully check and photograph each unit before and after each hire. If there are any issues or damage to the units this must be reported in writing within 24 hours of delivery.

The Hirer is responsible for any loss or damage caused to the Goods during this period. Items must be returned in original packaging as delivered, or in like-for-like packaging. 

Any damage sustained by returning items without proper boxes, etc., will be subject to the terms of replacement and repair herein. The cost of replacing or repairing Goods to a no lesser value will be borne in full by the Hirer. 

Please note that smoking units are available, smoking around non smoking Goods generally results in permanent damage via odour; the extent of the damage is the judgment of the Owner. Any stains/burns/odours that cannot be removed will result in charges on a sliding scale depending on level of damage with damage rendering the unit un-hirable resulting in the unit being replaced at the cost of the Hirer.  Goods must be returned clean, wiped down after use with a damp cloth,  do not wear makeup or get pet hair on the units as these are difficult to remove and a £15 charge will apply on each unit.

7.Goods will only be supplied on the understanding that they will be competently set up and used in accordance with our setup and use instructions by the Hirer or agents of the Hirer. No liability will be accepted by the Owner for any damage to persons or property whilst the Goods are on hire to the Hirer. 

The Goods must not be modified or altered in any way by the Hirer or agent of the Hirer. The Owner intends to supply all Goods in good working order; however, in the event of defect the liability of the Owner will be limited to repair or replacement of any defective Goods, at the Owner's discretion.

8.Goods remain the property of the Owner at all times. In the event of the breach of any of these conditions, the Owner may without prejudice to any other rights of remedies forthwith terminate the arrangement and repossess all their Goods. Re-hire is not allowed by the Hirer without advanced written permission.

9.The placing of an order for goods and/or services by the Hirer constitutes a contract that binds the Hirer to accept the above conditions. Please note: the Hirer is the person who supplies credit card payment details and is therefore the person who must accept these terms. Units may be hired for other users but the Hirer assumes ultimate responsibility for the units.

10.All agreements, contracts, and transactions entered into with the Owner will be bound and governed by English Law.


By placing an order you are agreeing to the terms and conditions of hire.

This document supersedes all previous terms and conditions.

Payment Methods
Payment Methods

- Credit / Debit Cards

- Bank Transfer Payments

bottom of page