Facedown Posturing Sleep Support Hire

All our hires include a collection service once you have finished your hire, please repackage the items in the boxes they arrived in and remove the original shipping label.  There are two options for returning, we can collect the items from the address of your choice, weekdays only between 8am & 6pm. Alternatively we can email you a returns label to put on your items and take to your local post office at your convenience. Returns are done by completing our "Return a Hire Form" on our website.

Shipping on 90% of orders will be via a courier service. When you place your order we ask which weekday (excluding public holidays) delivery date you would like, and we will dispatch for that date - We cannot be held responsible for any delays by the courier, or offer refunds due to any courier delays so would advise your delivery date is at least 3 working days before your operation. 

Please note if you require your order urgently, please get in touch to confirm availability before you place your order to confirm.

All orders will be delivered on standard delivery service which is weekdays only between 7am & 5.30 pm. Saturday deliveries and before noon deliveries are available for an additional charge and can be added to your order. A signature will be required on delivery.

AGREEMENT FOR THE PURPOSES OF HIRE OF POSTURING SUPPORT EQUIPMENT This agreement is made between: Facedown Support Hire division of Red Bird Solutions, as owner of the Post Operative Support Equipment (hereinafter called the Owner), and the hirer - who places the order (hereinafter named the Hirer). Definitions of expressions used: "Hirer" - the person, company, department, or other body who has ordered and/or accepted goods or services from the Owner "Goods" - all items and/or services accepted by the Hirer along with any other items and services included or implied whether specified or not Summary of Terms and Conditions of Hire:

1.The hire start date is calculated from the date of requested delivery to the date of return to the Owner. Permission for extending hire arrangements may be granted on request, to be confirmed in writing, but must not be assumed. Availability and prices of Goods may vary from originally quoted prices and cannot be guaranteed for periods of extension.         2.Standard delivery and collection fees are included in the hire charges to most areas in Mainland UK via insured Road Carrier. Postcodes which begin HS, IV, KA27-KA28, KW, PA20- PA49, PA60-PA78, PH17-PH26, PH30-PH44, PH49-PH50, ZE, BT, TR21-TR25, GY, and JE will incur additional charges; please get in touch for an exact cost. Saturday and pre-noon delivery are available at an additional cost. 

If you are not available for delivery or collection on the date you have specified any further collection or delivery charges incurred by the Owner will be passed on to the Hirer and in the case of collection, Hirer will be subject to a per diem charge as below. 

While every effort is made to ensure requested delivery and collection dates, due to the actions of the courier, the Owner cannot guarantee delivery or collection on your exact date, but will advise where possible of any alterations to dates. You will not be entitled to a refund in this instance or any form of compensation.. 

3.Payment options are made via debit credit cards or bank transfer, all hire items must be paid for in full before delivery.

4.It is the Hirer's responsibility to ensure all rental equipment is returned within the up to 3-week hire period. Collection will be arranged by the Owner but upon contact by the Hirer; no reminder will be sent out.No refund is given if the item is returned before the 3 week hire period is over. Non-authorised extension of the hire period will result in a per diem charge of £5 per unit until returned. 

5.Any cancellations need to be made 2 working days before the expected delivery date and will be subject to a 10% admin fee. Postponements can be dealt with by extending the hire period on an agreed basis if you have already received the unit or by rescheduling the hire if we have not yet delivered the unit. Cancellations after the 2 working day deadline will not be refunded. Any refunds will be made back to the original source of payment through Worldpay our merchant service provider, please note Worldpay advise refunds can take up to 3-6 weeks to be processed depending on the acquirer.

6.The Hirer assumes full responsibility for goods from the time of checking out until checking back in to the Owner. Goods are checked prior to dispatch and on checking in for marks and damage, as the items are on hire small marks may be on the items but we fully check and photograph each unit before and after each hire. If there are any issues or damage to the units this must be reported in writing within 24 hours of delivery.

The Hirer is responsible for any loss or damage caused to the Goods during this period. Items must be returned in original packaging as delivered, or in like-for-like packaging. 

Any damage sustained by returning items without proper boxes, etc., will be subject to the terms of replacement and repair herein. The cost of replacing or repairing Goods to a no lesser value will be borne in full by the Hirer. 

Please note that smoking units are available, smoking around non smoking Goods generally results in permanent damage via odour; the extent of the damage is the judgment of the Owner. Any stains/burns/odours that cannot be removed will result in charges on a sliding scale depending on level of damage with damage rendering the unit un-hirable resulting in the unit being replaced at the cost of the Hirer.  Goods must be returned clean, wiped down after use with a damp cloth,  do not wear makeup or get pet hair on the units as these are difficult to remove and a £15 charge will apply on eaach unit.

7.Goods will only be supplied on the understanding that they will be competently set up and used in accordance with our setup and use instructions by the Hirer or agents of the Hirer. No liability will be accepted by the Owner for any damage to persons or property whilst the Goods are on hire to the Hirer. 

The Goods must not be modified or altered in any way by the Hirer or agent of the Hirer. The Owner intends to supply all Goods in good working order; however, in the event of defect the liability of the Owner will be limited to repair or replacement of any defective Goods, at the Owner's discretion.

8.Goods remain the property of the Owner at all times. In the event of the breach of any of these conditions, the Owner may without prejudice to any other rights of remedies forthwith terminate the arrangement and repossess all their Goods. Re-hire is not allowed by the Hirer without advanced written permission.

9.The placing of an order for goods and/or services by the Hirer constitutes a contract that binds the Hirer to accept the above conditions. Please note: the Hirer is the person who supplies credit card payment details and is therefore the person who must accept these terms. Units may be hired for other users but the Hirer assumes ultimate responsibility for the units.

10.All agreements, contracts, and transactions entered into with the Owner will be bound and governed by English Law.

By placing an order you are agreeing to the terms and conditions of hire.

This document supersedes all previous terms and conditions.